Sage Therapeutics

Desktop Support Specialist (Contractor)

Job Locations US-MA-Cambridge
Posted Date 3 weeks ago(1/29/2018 7:08 AM)
ID
2018-1982
# of Openings
1
Category
Information Technology

Overview

General Scope and Summary

 

SAGE is looking for a talented and dedicated individual to perform day-to-day activities in support of desktop computer systems, software and peripherals, including equipment installation, operation, and problem resolution.  Also responsible for administration and operation of web-based resources, assisting with onboarding processes, assisting with asset management, and related administrative tasks

 

Roles and Responsibilities

  • Performs desktop, server and network support duties to insure day-to-day end-user system functionality, from basic system installation support up to and including basic diagnosis of desktop problems, and daily administration of related tasks and applications.
  • Assists in providing Help Desk services to users, including call ticket processing, service dispatch, and PC troubleshooting for local and remote users.
  • Assists in special projects, such as assisting in major installations of new equipment, testing applications, implementing system software changes, selecting and evaluating software tools, etc.
  • Responsible for administration of equipment inventory, and proper maintenance of tools, test equipment, department desktop systems and other hardware and software as assigned.
  • In concert with the Department Manager and other staff members maintains equipment lists, service call database, and performs other administrative tasks as required.
  • Administers web-based user applications such as Box.Com, including new user set-up, security changes, and other tasks as required.
  • Performs other related duties as assigned.

Experience, Education and Specialized Knowledge and Skills

  • H.S. Diploma, or vocational training in a related technical field. College degree preferred.
  • 2+ years’ experience in a desktop systems support environment in a commercial business.
  • Direct experience in building/managing Microsoft Windows systems in a networked environment.
  • Direct experience in installing, administering, and supporting Microsoft Office Applications.
  • Technically proficient with IP Networking, Network hardware and network security systems.
  • Person must be able to work independently on complex tasks which require analysis and action.
  • Person must have good verbal and written communication skills, and be able to work well with staff members and user community, including senior business management staff.
  • All information (written, verbal, etc.) that an employee encounters while working at SAGE is considered confidential.
  • Fast paced office environment handling multiple demands. Must be able to exercise appropriate judgment as necessary. Requires a high level of initiative and independence.
  • Demands during peak times may require work hours outside of normal working hours.
  • Occasional travel may be required.
  • Embrace our core values: Put People First, Do Big, Be Accountable, Grow through Learning and Change, and Work Fun.
  • Excitement about the vision and mission of Sage

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