Sage is currently building a world-class Patient Support Services organization as it prepares to launch its first product into the Post-Partum Depression market. The Senior Program Manager will be a key team member responsible for the creation and implementation of all patient support programs and services.
Reporting to the Director of Programs, Planning, and Business Intelligence, the Senior Program Manager will lead the design, development, and ongoing management of patient support programs. As Sage builds out its Patient Support Services department, the Senior Program Manager will be instrumental in mapping out the operational workflow and business processes to ensure successful CRM development, implementation, execution, and measurement.
The successful candidate is a talented cross functional leader, who has successfully designed patient support programs in rare and/or orphan markets and has built CRM business processes in the pharma / biotech industry. Critical to success in this is the ability to seamlessly translate the brand strategy into initiatives and processes that can be operationalized utilizing internal and external partners ensuring a consistent and high quality patient and provider experience. This position requires building strong relationships with internal business partners, collaborating to deliver results, hitting key launch timelines, improving effectiveness, and delivering a high quality, streamlined patient experience.
Must thrive working in a fast-paced, innovative environment while remaining flexible, proactive, resourceful and efficient. Excellent interpersonal skills, ability to develop important relationships with key stakeholders, good conflict management and negotiation skills, ability to analyze complex issues to develop relevant and realistic plans, programs and recommendations. Demonstrated ability to translate strategy into action; excellent analytical skills, and an ability to communicate complex issues in a simple way and to orchestrate plans to resolve issues and mitigate risks.