Sage Therapeutics

  • Sr. Program Manager, Programs and Planning

    Job Locations US-NC-Research Triangle Park
    Posted Date 2 months ago(4/5/2018 12:37 PM)
    # of Openings
  • Overview

    Sage is currently building a world-class Patient Support Services organization as it prepares to launch its first product into the Post-Partum Depression market. The Senior Program Manager will be a key team member responsible for the creation and implementation of all patient support programs and services.


    Reporting to the Director of Programs, Planning, and Business Intelligence, the Senior Program Manager will lead the design, development, and ongoing management of patient support programs. As Sage builds out its Patient Support Services department, the Senior Program Manager will be instrumental in mapping out the operational workflow and business processes to ensure successful CRM development, implementation, execution, and measurement.


    The successful candidate is a talented cross functional leader, who has successfully designed patient support programs in rare and/or orphan markets and has built CRM business processes in the pharma / biotech industry. Critical to success in this is the ability to seamlessly translate the brand strategy into initiatives and processes that can be operationalized utilizing internal and external partners ensuring a consistent and high quality patient and provider experience. This position requires building strong relationships with internal business partners, collaborating to deliver results, hitting key launch timelines, improving effectiveness, and delivering a high quality, streamlined patient experience.


    • Responsible for the operational design, process mapping, and implementation of Brexanolone patient support program offerings.
    • Support the creation of knowledge management content associated with assigned programs and initiatives.
    • Participate in Brand Planning activities.
    • Design processes that places patients first and ensures operational excellence through effective internal and external partnerships and efficient use of technology platforms.
    • Partner with Sage’s Commercial Field Teams, IT, Marketing, and Channel Distribution teams to ensure programs and services are best in class and are meeting patient and provider needs and expectations.
    • Partner with Sage’s IT teams to ensure the effective build and ongoing operational effectiveness of programs and services both internally and with external partners.
    • Communicate to Patient Support Services leadership key operational events as they arise to ensure effective business understanding and/or necessary coordination and adjustments.
    • Develop content for, and participate in, Patient Support Services Quarterly Business Reviews.
    • Comply with all Sage corporate policies, internal procedures & training, and applicable laws & industry codes in collaboration with Sage’s Legal, Regulatory, and Compliance.


    Must thrive working in a fast-paced, innovative environment while remaining flexible, proactive, resourceful and efficient. Excellent interpersonal skills, ability to develop important relationships with key stakeholders, good conflict management and negotiation skills, ability to analyze complex issues to develop relevant and realistic plans, programs and recommendations. Demonstrated ability to translate strategy into action; excellent analytical skills, and an ability to communicate complex issues in a simple way and to orchestrate plans to resolve issues and mitigate risks.

    • Bachelor’s degree required.
    • 5-7 years’ experience in a patient services team in the healthcare or pharmaceutical/biotech industry.
    • Solid understanding of the healthcare environment specifically in the area delivering services to Health Care Professional and Patient customers.
    • Solid understanding of health insurance and benefits, Medicaid, co-pay and PAP programs, home-health / nursing services.
    • Experience in new product launches preferred.
    • Demonstrated ability to effectively communicate up, down, and across an organization achievements and challenges as well as manage downwardly to effectively communication operational goals and inspire / motivate / organize teams.
    • Experience with Customer Relationship Management (CRM) systems (Salesforce, Veeva, etc.) and Computerized Telephony Integration (CTI) platforms.
    • Strong knowledge and application of Microsoft Office Applications including Excel, Visio, PowerPoint, and Word. Tableau experience a plus
    • Results oriented, self-organized and self-starter with a proven track record of results.
    • Possess strong critical thinking, problem solving, and analytical skills with high attention to detail.
    • Desire to innovate and work in a fast-paced, energetic environment with competing priorities.
    • Ability to Travel up to 25% for key meetings and customer / partner relationships.
    • Embrace our core values: Put People First, Do Big, Be Accountable, Grow through Learning and Change, and Work Fun.


    • Excitement about the vision and mission of Sage.


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