Sage Therapeutics

  • Case Manager, Patient Support Services

    Job Locations US-NC-Raleigh
    Posted Date 2 months ago(10/9/2018 2:47 PM)
    # of Openings
  • Overview

    General Scope and Summary


    Sage is building a world-class Patient Support Services organization as it prepares to launch its first product into the Post-Partum Depression market.  The case management team plays a key role in our vision by directly working with patients, providers, and payers to establish and execute a plan of action to reach therapy administration once a prescription for brexanolone is written.  This position requires strong listening, problem solving, communication, and empathy skills.


    Roles and Responsibilities


    • Field inbound calls from patients and providers in a professional and empathetic manner
    • Act as the liaison between the patient, the provider, and the site of care for the brexanolone patient start assistance program
    • Work closely with the patient/family to case manage all steps required to gain access to therapy
    • Counsel patients on reimbursement and coverage options
    • Per the program design, assess patients for financial assistance program eligibility
    • Work with various sites of care and pharmacies to ensure that product is shipped on time, and that a patient can be scheduled for treatment in a timely manner
    • Responsible for documentation of case notes in Sage’s CRM system

    Experience, Education and Specialized Knowledge and Skills 


    Must thrive working in a fast-paced, innovative environment while remaining flexible, proactive, resourceful and efficient.  Excellent interpersonal skills, ability to develop important relationships with key stakeholders over the phone.  Strong listening skills with a clear sense of empathy for the patient that is being assisted.  Demonstrated ability to communicate complex topics such as reimbursement in a manner that is easily understood.

    • Excellent written and verbal communication skills
    • Strong proficiency with speaking and writing Spanish preferred
    • Strong sense of empathy for patients and their individuals needs
    • Demonstrated ability to problem solve
    • Strong attention to detail
    • Strong team player that has a customer service approach and is solution oriented
    • Ability to learn and navigate new systems and technologies
    • Ability to understand, communicate, and adhere to program and process designs
    • Demonstrated ability to collaborate and execute in a matrixed environment
    • Demonstrated results orientation and high productivity through setting high standards and achieving stretch goals
    • Proficient with Microsoft Word, PowerPoint, Excel and other tools
    • Minimum 0-2 years’ experience in a patient or customer assistance position. Biotech/Pharma or healthcare related experience is a plus, but is not required.
    • High level of initiative and desire to work in a dynamic and fast paced environment
    • Exhibits a high degree of flexibility in adapting to a rapidly changing environment
    • Bachelor’s degree required
    • Embrace our core values: Put People First, Do Big, Be Accountable, Grow through Learning and Change, and Work Fun.
    • Excitement about the vision and mission of Sage

    *** We have hired our initial Case Manager team. We are looking to grow our network and build our talent pool for future openings. ***



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